Contact Us

West Berkshire SENDIASS can provide information, advice and support about education, health and social care. If you believe a child is in immediate danger you should call 999

Our Triage Officers are the first point of call for our service. They provide initial information and advice, making use of our extensive factsheets and signposting to other organisations. Our Advisors have advanced SEND legal training and so more complex or in-depth queries will be passed to them via our query database.

Do we cover your area?

You can find out by entering the child or young person’s home postcode here.

Enter Postcode Here

If the result says West Berkshire Council, then we cover your area. If it doesn’t, you can Google search your local authority’s SENDIASS and contact them for support.

Referral Details

When you make a new enquiry to our service, we will ask for the following details. Please provide these when referring if you can – to help save time so we can answer your query promptly!

  • Parent/Carer full name
  • Parent/Carer email address
  • Parent/Carer phone number
  • Parent/Carer home address and postcode
  • Child's full name
  • Child's gender
  • Child's date of birth
  • Child's ethnicity
  • Child's home address and postcode if different
  • Child's education setting (e.g. name of nursery, school, college)
  • Child's needs (e.g. diagnoses, SEN, suspected conditions, disabilities)
  • Reason for referral/outline of enquiry

Turnaround Time

You can get in touch with us via any of the methods shown below.

We are experiencing an increasing demand for our service and so we will do our best to get back to you within 5 working days.

If you leave an email or phone message with us, you will be added to the waiting list of people to get back to.

Telephone

0300 303 2644 (9am-5pm Mon-Fri)

Email

westberksiass@roseroad.org.uk

Facebook

Send us a message via Facebook, you can also follow us for daily posts and updates.

Webchat

Click on the webchat icon to the bottom right of the screen to send us an instant message.

Contact Form

You can use the form below to make a referral or send an enquiry to the team at West Berkshire SENDIASS.

Virtual Drop-ins

Join our drop-in sessions via Zoom every Tuesday 10-11am Term Time. Click for joining details.

Contact Form

Before you submit your referral/enquiry we need to check that you are happy for us to add your details to our database. Here at Rose Road we take the use of your information seriously. All information relating to you will: • Be respected as confidential information. • Never be shared with any other agency or sold on to any third parties. • Stored securely: o Individually password protected o Stored in a secure data base We will hold your information for five years, and will seek confirmation from you that you wish to remain on the database at that time. You can ask us to remove your details at any time by contacting askus@roseroad.org.uk or calling us on 02380 721234. You have a right to request a report of any personal information held about you. This request should be made in writing to the data manager Carol Dixon, The Rose Road Association, Bradbury Centre, 300 Aldermoor Road, Southampton SO16 5NA. Email caroldixon@roseroad.org.uk