Meet the Team

The SENDIASS team are trained to give you accurate and relevant information and advice about special educational needs, as well as supporting you to make decisions about your child’s education.

All Advisers and Triage Officers have completed SEND legal training run by IPSEA (Independent Provider of Special Educational Advice). That means they can give you legally based information about your rights and responsibilities and those of schools, colleges, the Local Authority and education professionals.

They also attend regular training on SEND issues and all staff are fully Disclosure and Barring Service (DBS) checked. This means a check has been done to make sure they can work with vulnerable groups, such as young people.

Jo Maxwell-Heron

Family Services Programme Manager

I have worked for Rose Road for the last 8 years.  I am a parent to a child with a disability, which is why I am so passionate about making sure parents and carers are supported. I hope that the information that I give people will empower them to get better outcomes. I am part of the team and responsible for SENDIASS and Parent Carer Forums. I really love my job as it can be very rewarding.

Some of my hobbies/interests include:
In my spare time I like to go to Zumba, I am not very good, but I love to dance to loud music.  I also like to feed family and friends.  My most favourite thing to do is walk my dog at the beach, My favourite place is either Hengistbury, Christchurch or East Head, West Wittering. 

Fun Fact about me:
I have joined a choir and can’t even sing. 
NO one has found out yet, no doubt when they do they will ask me to leave!

Katherine Vowles


I have worked with disabled children and their families since 2010, starting as a Short Breaks Coordinator for the Local Authority and then moving on to working at a Cochlear Implant Centre. I have managed the SENDIASS Service since 2014 and am currently working across Southampton and Portsmouth. I also have a DipHE in Primary Education.

Some of my hobbies/interests include:
True Crime, music (especially George Michael), being outdoors as much as possible

Fun Fact about me:
I am also a swimming teacher and love teaching people to overcome their fear of the water

Michelle Treacher

SENDIASS Triage Officer

I have been involved with SEND issues and education for about 20 years as my 3, now adult, children have all had different additional needs. I am part of the Parent Carer Forum which enables  parents and carers of disabled children to work with professionals, with the aim of making sure the services in the area meet the needs of disabled children and their families.  I have worked for SENDIASS for 6 years giving information advice and support to families on the many issues they face. 

Some of my hobbies/interests include:
Walking and running, camping – I love being outside in all weathers! and Comedy.

Fun fact about me: 
I love singing but haven’t yet been brave enough to join a choir.

Hannah Pinchin

SENDIASS Triage Officer

I joined the team in October 2019 after spending the previous 18 months applying for and appealing my own SEN child’s EHCP. I attend regular local and regional SEN courses to expand my knowledge and offer as much advice as possible. I hope to enable families to feel empowered when it comes to ensuring that their children and young people’s needs are fully understood, and the appropriate provisions are in place.

Some of my hobbies/interests include: 
Baking, walks, and reading

Fun Fact about me:
I have a PhD in Microbiology

Jasmine Dace

SENDIASS Triage Officer

As a child I was a young carer for my brother and my mum. I have several years of practical experience working with disabled young people, helping them to overcome their difficulties and realise their abilities… and have fun doing it! Now, I am enjoying using my skills and knowledge to help families to achieve better outcomes for their loved ones with SEND difficulties.  

Some of my hobbies/interests include:
I love exploring nature and the outdoors, cooking delectable dinners, and collecting crystals.  

Fun Fact about me:
I am also very creative, with a Bachelor’s degree in Illustration and previous involvement performing lead roles in theatre shows.

Jen Jones

SENDIASS Parent/Carer Adviser

Hi, I’m Jen Jones. I’ve been working for West Berkshire SENDIASS since 2014. I focus on supporting parents of children aged 0-13. I really want to help empower parents and carers by providing impartial advice and information to support them with their individual situations. I currently work 4 days per week for SENDIASS, dealing mostly with supporting over the phone and travelling across the county to support at a variety of meetings.

I am a qualified Primary Teacher and previously worked for a charity supporting families with children who have acquired brain injuries.

Maxine Jewitt

SENDIASS Young Person's Adviser

I have worked in the SEN field for about seventeen years either in advising, supporting, or teaching roles.

Some of my hobbies/interests include:
Cooking, gardening, walks in the countryside

Fun fact about me:
My favourite place is a tiny village called Brassy in Burgundy, France